Flagstar Account FAQs

Find fast answers to common questions on the upcoming changes

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Flagstar has selected First National Bank of Omaha (FNBO®) to provide a new credit card program and service existing cardholders. We will be working closely together to provide a smooth transition to FNBO. This web page will provide a resource for frequently asked questions and updated information as we complete this change.

Click below to select FAQs for your current account.

As of June 16, 2024, FNBO will begin managing accounts for Flagstar credit card customers. Your account will now be an FNBO Flagstar Visa card. 

Yes, your account number, expiration date and 3-digit security code will change. Your new card will arrive in June and be ready to use at 12 p.m. CT on June 16, 2024. Please note that any authorized users will have the same account number as the primary cardholder.

No, there is no annual fee.

Yes. Payments as of June 16, 2024 and after should be made to FNBO on our website, mobile app, by mail or by phone. Note that your minimum payment amount due may change. Updated payment information will be included with your new card in June. Statements will be mailed from FNBO after June 16, 2024 and will include your new payment date.

Flagstar has selected a new credit card provider as part of an ongoing effort to offer cardholders more value and benefits. Together, Flagstar and FNBO will work to make the transition to your new card easy and seamless.

Your new card will arrive in June. Please watch your mail for a plain white envelope that will contain your card.

When you receive your new card, activate it right away by calling the phone number included with your new card. Begin using your new card after 12 p.m. CT June 16, 2024.

You will not be automatically enrolled in automatic payments (AutoPay) for your new Flagstar Visa account. Please update your new account information with your financial institution, or log into your new online account at card.fnbo.com after June 16, 2024 and set up AutoPay. Please be advised that it will take one full billing cycle for AutoPay to begin. Be sure to pay your bill as a one-time payment until your AutoPay is active.

Please be sure to update your new Flagstar Visa account number, expiration date and 3-digit security code on any recurring payments such as utilities, streaming services, online shopping, etc. that you have billed to your current Flagstar credit card for payments made after June 16, 2024.

Any unredeemed reward points at the time of conversion will be transferred to your FNBO Flagstar Visa account. Any accumulated but not yet awarded points will be reflected on your first statement from FNBO received after 6/16/24.

You will have access to your current credit card statements through your current online account until June 13, 2024. Please download and save any statements needed before this date. After June 16, 2024 you will default to receiving paper statements from FNBO, however it is fast and easy to sign up for paperless statements online at card.fnbo.com. Paperless statements are secure and easy to access 24/7. 

As of June 16, 2024 you can access your new Flagstar Visa account information and future statements by enrolling in our online credit card account management at card.fnbo.com.

Your credit and cash limit will be listed on the documents that arrive with your new card. The cash limit is a percentage of your total credit limit. Please update your income information when you activate your card to help us evaluate your account for future credit needs, including potential credit line increases.

Please go into your current online account and be sure your information such as email address, phone number and mailing address are current no later than June 13, 2024. More information will be coming in the next few weeks. Please keep using your current Flagstar credit card for your purchases until 12 p.m. CT on June 16, 2024.

Yes, you will be able to access your Flagstar credit card account information as of 12 p.m. CT June 16, 2024 both online at card.fnbo.com and through the Card by FNBO app (available in the Apple and Google Play stores).

As of June 16, 2024, FNBO will begin managing accounts for Flagstar credit card customers. Your account will now be an FNBO Flagstar Visa card. 

Yes, your account number, expiration date and 3-digit security code will change. Your new card will arrive in June and be ready to use at 12 p.m. CT on June 16, 2024. 

No, there is no annual fee.

Yes. Payments as of June 16, 2024 and after should be made to FNBO on our website, mobile app, by mail or by phone. Note that your minimum payment amount due may change. Updated payment information will be included with your new card in June. Statements will be mailed from FNBO after June 16, 2024 and will include your new payment date.

Flagstar has selected a new credit card provider as part of an ongoing effort to offer cardholders more value and benefits. Together, Flagstar and FNBO will work to make the transition to your new card easy and seamless.

Your new Flagstar Business Edition Visa card will arrive in June. Please watch your mail for a plain white envelope that will contain your card.

When you receive your new card, activate it right away by calling the phone number included with your new card. Begin using your new card after 12 p.m. CT June 16, 2024.

Please be sure to update your new Flagstar Business Edition Visa account number, expiration date and 3-digit security code on any recurring payments such as utilities, delivery services, online shopping, etc. that you have billed to your current Flagstar credit card for payments made after June 16, 2024.

You may have access to your current credit card statements through your current online account until June 13, 2024. Please download and save any statements needed before this date. After June 16, 2024 you will begin receiving paper statements from FNBO.

Any unredeemed reward points at the time of conversion will be transferred to your FNBO Flagstar Visa account. If the account has combined company level reward points, reward points will continue to be combined at the company level on your new account. 

As of June 16, 2024 you can access your new Flagstar Business Edition Visa account information and future statements by enrolling in our online credit card account management at card.fnbo.com. *Note that the Account Guarantor or Program Administrator must enroll first before any additional users can enroll online.

Your credit and cash limit will be listed on the documents that arrive with your new card. The cash limit is a percentage of your total credit limit.

If available, please go into your current online account and be sure your information such as email address, phone number and mailing address are current no later than June 13, 2024. More information will be coming in the next few weeks. Please keep using your current Flagstar credit card for your purchases until 12 p.m. CT on June 16, 2024.

Yes, you will be able to access your Flagstar Business Edition Visa account information as of 12 p.m. CT June 16, 2024 both online at card.fnbo.com and through the Card by FNBO app (available in the Apple and Google Play stores). *Note that the Guarantor or Program Administrator must enroll first before any additional users can enroll online.

As of Noon 12 p.m. (CT) on June 16, 2024, FNBO will begin managing accounts for Flagstar credit card customers. Although your account is closed, your payments will be made to FNBO after this date.

You will begin receiving statements from FNBO after June 16, 2024.

Yes. Payments as of June 16, 2024 and after should be made to FNBO. Note that your minimum payment amount due may change. Statements will be mailed from FNBO after June 16, 2024 and will include your new payment date and payment information.

Please reach out to your financial institution and change your account number and payee information once you receive your first statement.

You may have access to your current credit card statements online through your current account until June 13, 2024. Please download and save any statements needed before this date. After June 16, 2024 you will receive paper statements from FNBO.

No, you will begin to receive statements from FNBO after June 16, 2024. Please keep making payments to your current account issuer through June 16, 2024.