Far too much fraudulent activity occurs on the Internet. Fraud, such as phishing and spamming, are common attacks that you may have seen. We will never contact you unsolicited via email or any other method and ask for you to verify an account number, password, PIN (Personal Identification Number) or Social Security number.
If you believe you have received a suspicious email that purports to be from us:
We will review the report and take necessary action to shut down any fraudulent websites. If you have clicked on a link or you believe you may have unintentionally compromised your account information, contact us immediately.
You can still conduct business safely online as long as you have the information necessary to protect yourself. In general, you can enhance the safety of your online experience by heeding the following suggestions:
Phishing occurs when a consumer receives an email, text message, phone call or other online communication falsely claiming to be a legitimate company in an attempt to obtain personal information. Some phishing messages can look extremely authentic, including logos and layout similar to legitimate communications. If you receive a message from us that threatens to close your account, claims your account has been compromised, or asks you to verify your account information by requesting it in any way, it may be fraudulent. Please email us at email@example.com.
Avoid opening messages when you do not know the sender. Spamming occurs when an unsolicited email, text message, or other online communication is sent in bulk to a large group of consumers. It is recommended that you delete them immediately. By reading the message, or responding, you risk the possibility that it may contain a virus and will also result in an increase in unsolicited emails.
Many forms of phishing or spamming will link to fake, or spoofed, web sites. These sites may look like a reputable web site. The fake web sites are designed to trick you into entering personal information or installing viruses on your computer. If you have clicked on one of these web sites and entered information about your accounts with us, contact us right away. You can report websites that impersonate by emailing us a screen shot of the website or the URL website address to firstname.lastname@example.org.
If you don't recognize the URL or link in an email, you should open a new browser and type in an address you know. The majority of fraudulent email messages will link to fake copies of a legitimate site in which the URL is transposed by a couple of letters.
You may receive a pop-up window that states your computer is at risk, or your account has been compromised. These messages are often due to viruses or malware that has attacked your computer. Never click on links in these pop-up windows, and if the pop-up window claims to be from us report it right away. If you see pop-ups often you should have your computer checked for viruses or malware.