Call Us

Agents are available to assist you 24/7. Select from the topic list below as to the nature of your request so we can best serve you.

Report Lost or Stolen

Report Lost or Stolen Credit Card: 800-444-6938

Accessibility & Technology

User ID/Password Help or Technical Assistance: 888-467-2217

Hearing Impaired: We accept calls made through relay services (dial 711)

General Questions

Credit Card Customer Service: 888-295-5540

Frequently Asked Questions

Where do I send my credit card payment?

Bankcard Payment Processing
PO Box 2557
Omaha, NE 68103-2557

How do I reset my Username and Password?

Reset your password on our Secure Password Reset page.

How do I enroll my account in Online Services?

Click Here to Enroll in Personal Online Services.

Click Here to Enroll in Business Online Services.

Not seeing what you need? Visit our Personal Help Center or Business Help Center for additional Frequently Asked Questions.

Report Phishing

  • If you believe you have received a suspicious email or text that pretends to be from us, please forward the email or text as an attachment to
  • If you have clicked on a link or believe you may have unintentionally compromised your account information, contact us immediately using the phone number on the back of your credit or debit card.

Report Fraud

To report fraud on your account please email us at To expedite your request, call the Fraud and Disputes Contact Center at 888-530-3626 (Option 3 then Option 2) or call the number on the back of your card at your earliest convenience, open 24 hours a day, 7 days a week. Otherwise, we will review your request within 24-48 hours.

Please note, when we call you we will not ask for any personal identifying information such as Social Security Number, Date of Birth, etc.  If you receive a call claiming to be from FNBO asking for this information, please hang up and call the number on the back of your card.

For more information on phishing and different types of fraud, please visit the Security Center.

Other ways to get in touch

Send a Secure Email  

Log in to your account and send a secure email using the Secure Message Center.

Make a Payment Online  

Log in to your online account to make an online payment 24/7.

View Personal FAQs

View answer to commonly asked questions.

Send Mail

First National Bank of Omaha

P.O. Box 2340

Omaha. NE 68103