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All meeting sessions will take place in The Ritz-Carlton Ballroom

Monday, May 1, 2023
11:00 AM – 2:00 PMRegistration & Hospitality – L’Edge Event Lawn
3:15 PM – 4:00 PMMeet & Greet – Ballroom Foyer
4:00 PM – 4:10 PMWelcome
4:10 PM – 4:30 PMFNBO Update – Clark Lauritzen, President, FNBO
4:30 PM – 5:30 PMTeamwork: The Power of Partnerships – The Passing Zone
5:45 PM – 10:00 PMWelcome Dinner – The Pink Door Estate. Buses depart promptly at 6:00 PM from the Concourse
10:00 PMReturn to The Ritz-Carlton

 

Tuesday, May 2, 2023
6:30 AM – 8:00 AMBreakfast, Ballroom Terrace
8:00 AM – 8:30 AMFNBO Building, Evolving and Growing – Jerry O’Flanagan, EVP Partner Customer Segment, FNBO
8:30 AM – 9:15 AMMarketing Through Uncertainty – Andrew Davidson, SVP/Chief Insights Officer, Mintel Comperemedia
9:15 AM – 9:45 AMFNBO Meeting Customer’s Needs and Creating a Seamless Experience – Jill Schmitz, VP, Integrated Marketing & Communications, FNBO and Nicole Wojtalewicz, VP, Customer Engagement & Rewards, FNBO
9:45 AM – 10:00 AMBreak
10:00 AM – 10:30 AMFNBO Leverage Technology to Enable the Customer Experience – Mark Spotanski, VP Project Management, Partner Technology & Marketing Execution, FNBO
10:30 AM - 11:30 AMDigital Leadership – Erik Qualman, Founder and Owner of Equalman Studios
11:30 AM – 12:30 PMLunch, Ballroom Terrace
11:30 AM – 5:00 PMAfternoon Activities
5:45 PM – 10:00 PMEvening Event – The Enchanted Desert. Buses depart promptly at 6:00 PM from the Concourse
10:00 PM – 11:59 PMEvening Reception – Mirada Ballroom at The Ritz-Carlton

 

Wednesday, May 3, 2023
6:30 AM – 8:00 AMBreakfast, Ballroom Terrace
8:00 AM – 8:15 AMDay Two Kickoff
8:15 AM – 9:00 AMTrends in Loyalty – Marti Beller, President, Kobie Marketing and Wendy Culpepper, Chief Customer Officer, Kobie Marketing
9:00 AM – 9:45 AMEconomic Overview – Wayne Best, Chief Economist, Visa Inc.
9:45 AM – 10:00 AMThank You and Farewell